11-04-2005, 11:55 PM
We needed to sign up for eBay file exchange so our listing management service Fillz would be able to upload to Half.com. When we tried to subscribe to File Exchange we received the error message "we're sorry, in order to sign up for file exchange you must have been an eBay member for at least 60 days and listed at least 50 items the past month". Our 2nd eBay ID is 4 years old and has 940 items in its store. So we fill out a web form to CS. Days later no response from customer service.
This morning BBH fires off an email to Meg (and cc's Bill Cobb) b.itching about eBay's failure to respond to CS emails and extolling the virtues of Amazon's customer service and telephone customer support (and saying that all of our listings are going to Amazon). 4 hours later an email arrives from eBay CS "I understand you would like to sign up for File Exchange and I can also see that you meet the requirements. I am pleased to say I have approved your account for File Exchange and registered you for the tool.
So see Meg and Bill really do listen if you have a bad enough attitude
This morning BBH fires off an email to Meg (and cc's Bill Cobb) b.itching about eBay's failure to respond to CS emails and extolling the virtues of Amazon's customer service and telephone customer support (and saying that all of our listings are going to Amazon). 4 hours later an email arrives from eBay CS "I understand you would like to sign up for File Exchange and I can also see that you meet the requirements. I am pleased to say I have approved your account for File Exchange and registered you for the tool.
So see Meg and Bill really do listen if you have a bad enough attitude