11-08-2005, 11:54 AM
Quote:As more time-challenged consumers swap the pleasure of wearing a parka in a crowded, overheated mall for shopping online, they're taking their demands for more efficient service at the bricks-and-mortar level with them this holiday season, and that's keeping online merchants on their toes.
...it's going to take more than bells and whistles on websites to mitigate the convenience and service demands consumers are placing on online merchants.
They'll have to give customers what they want and when they want it, and as seamlessly as possible...
full article: http://www.canada.com/calgary/calgaryher...927e335473