11-10-2005, 08:53 PM
Quote:***Progress on Feedback Changes Announced Earlier in 2005***
November 10, 2005 | 09:26AM PST/PT
Back at eBay Live! 2005, we announced a number of changes to eBay's Feedback that we believe will address some of the top concerns members have had with the feedback system. This September, we launched the first change -- removing all feedback from users who are indefinitely suspended within 90 days of registration (read the announcement). The response from the Community to this change has been very positive, and I'm pleased to get back to you with another update on our progress.
Here are two more upcoming changes:
1. Launching next week -- Requiring new members to complete a tutorial before leaving neutral or negative feedback.
Starting next week, on eBay.com we will begin requiring members who have 10 or less feedback to complete a brief tutorial before leaving their first neutral or negative feedback. The tutorial will educate new members about the feedback system as well as ensure that they are aware of the various communication tools available to them prior to leaving feedback for their trading partner.
In addition, we'll be updating the current page that all members see prior to leaving neutral or negative feedback. The updated page will emphasize the importance of communicating with your trading partner on eBay prior to leaving feedback. It will also urge members to make sure they have given their trading partner enough time to fulfill their obligations. (This change will be introduced to all other eBay sites in early December.)
2. Launching in December -- Removing feedback ratings (not comments) left by buyers who don't participate in the Unpaid Item process on eBay for an item.
In December, we will begin automatically removing feedback ratings left by buyers who do not participate in the Unpaid Item process on eBay for an item. This means the rating (whether positive or negative) will no longer affect the recipient's feedback score, although the feedback comment itself will remain. An administrative note from eBay will be added to the comment, indicating that the feedback rating was removed because the member did not participate in the Unpaid Item process on eBay. (This change will go into effect on all eBay sites at the same time.)
We'll update our Announcement Board as these changes roll out, to keep you informed. Please also join us for our next workshop on feedback changes which will be held on Monday, December 5th at 1.00 pm PT. During this event, the Trust and Safety team and I will be giving you more details about the Feedback changes and answering your questions. We hope you can join us.