02-06-2008, 10:51 AM
Quote: Online retailers in Great Britain lost sales during the 2007 Christmas shopping season because consumers had difficulty in finding product and delivery information, according to a study sponsored by RightNow Technologies Inc.
The surveyconducted by YouGov Plcfound that 19% of online shoppers abandoned a purchase either because they could not find specific product information or could not ask questions about a product. 16% abandoned a purchase because they couldnt find information about delivery charges and times prior to checkout...
full article: http://www.internetretailer.com/dailyNews.asp?id=25282