02-16-2008, 01:20 PM
Quote:A frustrated Best Buy customer has filed a US$54 million lawsuit against the electronics retailer in the Superior Court of the District of Columbia. Her complaint? Best Buy lost the laptop she had brought in for repair; the tech staff was evasive about its whereabouts; and the store refused to compensate her fully for her loss.
The last straw for D.C. resident Raelyn Campbell was the realization that the incident had exposed her personal data, and she was at risk of identity theft.
Campbell doesn't expect to be awarded the huge sum she's suing for. Rather, as she writes in her blog, she wants to draw attention to Best Buy's policies and poor treatment of its customers, and to pressure the retailer to implement better employee training programs...
full article: http://www.crmbuyer.com/story/Mad-as-Hel...61680.html