03-10-2008, 10:30 AM
Quote: Amazon is one of the great e-commerce success stories, and we often use the site as an example of best practice. But what can it improve?
The site's usability isn't perfect but users have become familiar with the way it works, and Amazon won't want to mess with a winning formula. It's the same story with eBay. Change isn't so easy once you achieve scale at a global level.
Nevertheless we've spotted some areas that could be improved upon...
full article: http://www.e-consultancy.com/news-blog/3...l#comments