04-09-2008, 08:22 AM
Quote:Many ecommerce merchants allow customers to pay for their products using PayPal, the popular payment service that's owned by eBay. But some of these merchants say PayPal unfairly sides with customers if the customers dispute legitimate purchases. We asked Colin Rule, PayPal's Director of Online Dispute Resolution, about this assertion, and how, exactly, PayPal resolves disputes between ecommerce merchants and their customers...
full article and comments: http://www.practicalecommerce.com/articl...-Disputes/