TulipTools Internet Business Owners and Online Sellers Community

Quote:Because it is the last link in the supply chain, and in many cases, the only direct contact with the end customers, the order fulfillment process can make or break your reputation as a customer-focused provider. If an order is wrong, damaged or late, the customer experience will suffer. But when customers receive their orders on time, in good condition, and the fulfillment center is responsive, you’ll create a strong customer relationship.

Many options exist in the marketplace for high-tech solutions that reduce or nearly minimize errors in the fulfillment process, including pick-to-light systems, voice-automated picking systems and even fully automated robotic picking systems. But these solutions can be expensive and are therefore not financially justifiable for small volume or highly variable fulfillment operations. So what’s a small guy to do? The following will help keep you focused on the fundamentals...