11-06-2005, 08:31 AM
Quote:One aspect of the work that must be completed in an Ebay business is the customer service. Most of the customer service is handled through the email.
It is always important when selling regularly to make sure your terms of sale and after the sale is listed on all the auction pages. By spelling out the way that you will handle returns, damages, and defective items you will avoid a lot of personal involvement and maintain a professional atmosphere with your customer. Doing this is part of the building block for a stable and steady customer service department that will be manageable...
full article: http://www.bestsyndication.com/2005/Nico...Emails.htm