TulipTools Internet Business Owners and Online Sellers Community

Quote:Defective Item Policy

A defective item means that the manufacturer is at fault. The policy should be written in such a way that the item can be easily returned back to the shipper before refunding or replacing the item for the customer.

    *Differentiate between a defective and damaged item— Don’t let your customer be the ultimate judge, deciding that an item is or is not defective. Have your policy encourage the customer to contact customer service in order to confirm the item as a defective piece.
    *Returning a defective item— Depending on the nature of the defect the policy should advise the customer. Should they expect replacement parts if that could solve the problem? Can you provide a replacement product? Should they return the item in its original packing or will you provide a box for the return?...