11-30-2005, 01:22 PM
Quote:Understanding consumers' behaviors and attitudes while using your site and the sites of your competitors will enable you to understand not only what consumers are doing online, but also why they are doing it. In this way you can determine exactly what content and functionality to provide in order to serve their needs.
A Web site has to perform well on many levels and in many areas before it can achieve business success. Companies need to recognize these areas and how they can understand and ensure that they are performing well on each of them. Start with the most basic building blocks and working our way up, these include:
Reliability...
Responsiveness...
Compliance...
Content and Functionality...
Design and Organization...
full article: http://www.ecommercetimes.com/story/NKzi...lete.xhtml