12-06-2005, 12:24 PM
Quote:Many small firms who have made the jump online are failing their customers by providing an inadequate amount of information about purchasing and delivery, a study reveals.
More than three-quarters of retailers trading over the internet do not provide customers with stock information on their web sites...
A further 86% of sites give no details as to the termination dates for purchasing or guarantees about having items delivered in time for Christmas...
full article: http://www.startups.co.uk/YdBI10toS2j_3g.html
