12-15-2005, 02:00 PM
Quote:Easy solutions to keep your online customers from ditching their shopping carts during checkout
Despite widespread knowledge of the problem, shopping-cart abandonment continues to plague e-tailers. In fact, 52 percent of shopping carts were abandoned last year...While myriad reasons might explain why prospective customers ditch the contents of a shopping cart at the last minute or fail to click the final "Buy Now" button, experts say a key reason is that the checkout process often simply takes too long.
...additional, easy tips to minimize shopping-cart abandonment:
# Remind people of what they're getting as they're checking out.
# Provide shipping costs early on.
# Show stock availability on the product page, and offer an estimated delivery date.
# Include a prominent "Next Step" or "Continue With Checkout" button on each checkout page.
# Add "shop with confidence" messages that remind customers of your security/privacy policies.
full article: http://www.entrepreneur.com/article/0,46...50,00.html