12-23-2005, 12:57 PM
Quote:Google's customer service department is ill-equipped to handle all its commercial ventures and huge customer base, said analysts, competitors and Google customers.
Michele Neylon was once very happy with Urchin Software Corp., which provides a service to analyze Web site traffic.
But ever since search giant Google Inc. bought Urchin in March, he's changed his tune. His problem is with Google's customer service...
Google's apparent struggle to control even minor glitches illustrates a bigger problem. Intuitive Web design, sharply written instructions and automated efforts that seem to comprise most of Google's customer service are no longer enough to satisfy customers...
full article: http://www.eweek.com/article2/0,1895,1904686,00.asp
