12-28-2005, 12:25 PM
Quote:Here's my advice to brick-and-mortar retailers. Treat your customers well today. If you do, they'll become evangelists who will sing your praises throughout the year. Borrow a page from Meg Whitman, CEO of eBay, which is known for listening to its customers. Consider how Whitman's company is treating 34-year-old Wes Shepherd. EBay is serving him breakfast in bed. He's more than a loyal eBay customer. He's a committed eBay evangelist...
...Shepherd can't stop talking about how impressed he is with eBay. He's out there evangelizing right now.
I hope your business partners treat you as well today.
full article: http://www.suntimes.com/output/krauss/cs...uss26.html
smiley or the 
smiley.