12-28-2005, 01:15 PM
Quote:One of Britain's most exclusive department stores left thousands of its customers without luxury Christmas food supplies over the festive season after it was overwhelmed by internet orders.
Fortnum & Mason, grocer to the Queen and purveyor of the most famous hamper in the world, only discovered a few days before Christmas that it would not meet all its orders and failed to notify many of its customers that they would not be receiving their deliveries.
Some customers, who had not received their food by Christmas Eve, called the store and faced telephone delays of up to an hour before they were put through to staff in the customer services department...
full article: http://www.nzherald.co.nz/event/story.cfm?c_id=1500988&objectid=10361722