12-30-2005, 11:23 AM
Book review of new Indian bestseller "One Night at the Call Center" by Chetan Bhagat
excerpt:
full book review: http://news.yahoo.com/s/afp/20051229/enn...utsourcing
Quote:"One Night at the Call Center" is a fictional account of one eventful night at a call center handling customer queries for a US-based computer and appliances company...
"A call center job is not any better than a sweat shop...
excerpt:
Quote:Meanwhile, an instructor preparing trainees for the job scribbles a golden rule on the blackboard for handling difficult customers: 10=35.
"Remember, a thirty-five-year-old American's brain and IQ is the same as a 10-year-old Indian's brain ... Americans are dumb, just accept it. I don't want anyone losing their cool during the calls..." the instructor tells a class.
full book review: http://news.yahoo.com/s/afp/20051229/enn...utsourcing