TulipTools Internet Business Owners and Online Sellers Community

Quote:It was Napoleon who first said we are a nation of shopkeepers, but what he failed to add was that we are the most useless shopkeepers on Earth.

Our shops are staffed by the most surly, uncommunicative and ill-informed segment of the population.

Computer shops are run by people who are confused by electricity.

Televisions are sold by people who have trouble pronouncing their own names.

Bookshops have staff who have never heard of the latest bestsellers.

And that is if you can find any staff.

Go into any of our DIY emporia on a Sunday and you will feel you have wandered into a post-apocalyptic nightmare. Tumbleweeds bowl down the aisles as solitary assistants flee at the terrifying sight of a customer who may ask a tricky question about paint...

full article: http://www.tmcnet.com/usubmit/2006/jan/1289633.htm

I take it he had a bad shopping day 

I disagree with his idea that the Internet will kill off the big chain stores and result in a rebirth of small specialty/or neighborhood B&M stores. 

He thinks it already is happening in LA?