Probably a little tooooo pricey for smaller stores.Â
The 10 benefits of ratings and reviews they list on their web site are:
Site conversion
New customers
Return traffic
Reduced returns
Differentiation
Customer satisfaction and loyalty
Multi-channel improvements
Supply chain improvements
Compelling marketing content
Authentic market research
http://bazaarvoice.com/solution.html
For stores with a smaller budget, the Yahoo Developer Network just released free ratings and review modules that can be integrated into your site...but you'd either have to have some programming knowledge or hire a programmer.
http://community.tuliptools.com/index.ph...645.0.html
PhotoPost also sells a ratings and review script for $99, but its a stand alone script.
http://www.reviewpost.com/indexpro.html
Quote:Differentiation
Not really. Product reviews are becoming the norm I think.
Update: Overstock is switching from inhouse ratings and reviews to Bazaarvoice's service
Quote: Overstock.com is replacing its internal customer ratings and review application with a third-party program from Bazaarvoice Inc....
The new technology will enable Overstock to more efficiently monitor its customer reviews and rankings using a hosted application. Customers now can review and see their comments posted on both products and specific product characteristics...The technology also helps Overstock produce and measure more precise customer ratings and optimize customer comments for search engine rankings.
full article:
http://www.internetretailer.com/dailyNews.asp?id=18247