02-02-2006, 10:04 AM
Quote: Half of significant web site problems such as errors or slow response times are found by customers rather than by the IT professionals who manage the site, according to a new survey. Of those companies that reported web application problems, more than 50% reported that their company had lost business as a direct result of the problems...
Among other findings, 86% of companies responding said their end users experienced mission-critical problems in using the site, and respondents estimate an organizations IT department becomes aware of only about 65% of web site problems experienced by end users. About 35% estimate more than 10% of their IT manpower was devoted to fixing site problems...
full article: http://www.internetretailer.com/dailyNews.asp?id=17461