TulipTools Internet Business Owners and Online Sellers Community

Or just M-F, excluding legal holidays?

Seller support is 24/7 by  the new web forms at:

http://www.amazon.com/exec/obidos/tg/bro...64-4030362

Seller support is almost 24/7 by phone:

Quote:The direct line to Seller Support: 1-877-251-0696
The generic customer service line: 1-800-201-7575

Seller support is open all the time except:
Sat 8pm PST - Sun 4am PST and Sun 8Pm PST - Mon 4am PST

Thanks.  I just wrote them.  I normally ship the following business day - or the same day for orders that come in early that day.  It was an issue this past weekend, though, because I was leaving for a long weekend on Thursday morning.  I didn't have time to figure it out so I just put my inventory on vacation or whatever they call it there.  Which kinda sucks, 'cause I didn't sell anything there all weekend long.

Quote:I normally ship the following business day

Oh, shipping business days.  :-[  UPS is an approved method so I think business day is defined as M-F.

Oops.  I left the shipping part out.  :oops: 

I did include it in my email to the Amazon support folks. 

I am pretty sure I've already asked this question at Alibris and Alibris considers M-F, excluding holidays, as business shipping days but I wanted to double check that Amazon is the same. 

Sellers on Amazon Marketplace are expected to ship Marketplace
orders within 2 business days (icluding Saturdays) of receiving
payment.  After your item has been purchased you will be notified
via e-mail including your buyer's shipping address

Gosh, that helped. 

I asked them to clarify if icluding really meant including or excluding.

[quote author=iron_chick link=topic=3034.msg10895#msg10895 date=1142428443]

I asked them to clarify if icluding really meant including or excluding.
[/quote]

I think they meant icluding.  I found 118,000 references to it on Google--including 3 TIMES on this page at the University of Melbourne  :

Quote:Faculty of Economics and Commerce
Melbourne Institute

Melbourne Institute Economics Forum Gold Membership
$8,250 for a year's membership icluding GST

Associate Membership
$1,650 for a year's membership icluding GST

Individual Membership
$1,650 for a year's membership icluding GST

http://melbourneinstitute.com/forums/bus...rship.html

Uh oh.  I have never considered Saturday a business day on Amazon.  I ususally ship within 24 hours, including Saturday... but a few times I have let it slide. 

Yeah, me too.
I haven't heard back, but I'm thinking icluding probably means including, since it's a smaller typo than  excluding. 

I'm not sure I've ever missed the 2 business days thing . . . but it's still good to know.  (Well, I don't quite know yet.)

Beth,
I just received a book that I purchased for under $3.00 on Amazon.  The seller left the $1.00 price sticker on it.  Should I neg him?  TEASING!!!!