TulipTools Internet Business Owners and Online Sellers Community

Full Version: Skype 's Niklas Zennstrom wants to revolutionize how the world communicates
You're currently viewing a stripped down version of our content. View the full version with proper formatting.
Quote:In Skype's London office, tucked away in a featureless Soho side street near Piccadilly Circus, Zennstrom laughs at the notion and explains that operating a telephone switchboard does not fit the business model.

"We have more than 80 million users and we're getting 250,000 new users a day," he says. "We provide a service for free. If we had full customer service for everyone, we'd have so many people calling us that … it would be too costly."

The office does have "a few" land lines, including one for faxes, but inquiries are dealt with most quickly by filling in a form on the website, he says...

full article: http://www.latimes.com/technology/la-ft-...ory?page=1&ctrack=1&cset=true&coll=la-headlines-technology