05-02-2006, 11:08 PM
Just had a customer file a non-receipt of item dispute through PayPal (joy!). I noticed when clicking through to resolve the issue, there are new options to choose from:
It's been about 6 months since I had a filer, so I'm not sure when this changed. I'm glad they finally have more options besides refund, or already shipped with tracking. It's about time. I can finally choose "Disagree with claim."
Quote:Issue the buyer a full refund.
Provide the buyer a full refund if the package is returned.
Offer the buyer a partial refund in an attempt to close this claim
The buyer has already been refunded and I can provide proof of the previous refund.
Disagree with claim. I would like to provide additional information.
It's been about 6 months since I had a filer, so I'm not sure when this changed. I'm glad they finally have more options besides refund, or already shipped with tracking. It's about time. I can finally choose "Disagree with claim."