04-22-2007, 11:41 PM
[quote author=chiquita link=topic=3775.msg50361#msg50361 date=1177283789]
Excellent points Lurkey Lou
[/quote]
Banana,
Excellent post. And I'm sure Lurkey Lou is aware he described the WP forum to a 'T'. Where did he post this?Â
Quote:Forums should not be staffed using sellers as mods, customer care, or anywhere else. Except for very, very few instances, personal agendas shape policies and "special interest" groups rule communications under these conditions. The venue looses valueable negative feedback, often disallowed because it is not "properly" phrased in sweetness and light.
Under seller staffed conditions, we experience bias, favoritism and cliquish mentality. This is what drives the "love-you-this-week / hate-you-next-week" ups and downs many sites experience, and which has actually destroyed others.
Sellers who’re talked down to by “helpful” members, told how to speak or what an appropriate is, and/or told they don’t have a “right” to ask a question or make a suggestion is detrimental. This behavior is rampant on eBay and Overstock forums, and I see it much too frequently at various venues. Defined, professional assistance is necessary. Assisting a customer requires only to: answer questions, ask if you can be of further assistance and thank them for their business. The way it's done in the real world.
Excellent points Lurkey Lou
[/quote]
Banana,
Excellent post. And I'm sure Lurkey Lou is aware he described the WP forum to a 'T'. Where did he post this?Â