06-13-2007, 02:55 AM
[quote author=Karma link=topic=3775.msg56847#msg56847 date=1181702798]
As I was reading through other great threads on TT I ran across a link that ALL LURKERS SHOULD READ:
Downfall of WP I
http://www.ecommerce-guide.com/news/news...hp/3485161
I think I read it long ago but now I find it amazing to read, full of information.
It does look like for WP2 he tried to follow the advice of having (or at least pretending) to have customer service reps.
But watching what has happened to that site recently looks just like the story just with new customer care people. Customer service getting tired of questions, deleting posts, nice customer service rep replaced by "mean" guy, all the blame placed on infiltrators, ebay, naysayers (since day one). Whole forums removed. Reports removed.
Yes, go ask when they are going to post the sales report, if you dare.
Ask what happened to we the people if you dare.
When was it ok, regardless of questions asked, to speak rudely to a customer and harrass? That is like condoning abuse when the abuser states "they provoked me". Does that make it ok?
It is amazing what you really notice when you aren't going on blind faith and take a step back to view the whole picture. The similarities are amazing.
I think ALL the WP believers should read Wagglepop CEO Sticks Fork In Site: It's Done
There is a difference between positive attitude and blind faith.
Do you always blame others for everything that has gone wrong in your life?
After over 700 stores closing, you still think it is just the naysayers and infiltrators?
[/quote]
Karma,
if you haven't already done so, the OTWA thread that tracks the rise and fall of WP1 is also very good. You will see within a few pages the real problem - Ray's personality - plus his inability to take ANY constructive criticism. It is long - not as long as this thread - but quite an eye opener. Let me know if you need a link.
As I was reading through other great threads on TT I ran across a link that ALL LURKERS SHOULD READ:
Downfall of WP I
http://www.ecommerce-guide.com/news/news...hp/3485161
I think I read it long ago but now I find it amazing to read, full of information.
It does look like for WP2 he tried to follow the advice of having (or at least pretending) to have customer service reps.
But watching what has happened to that site recently looks just like the story just with new customer care people. Customer service getting tired of questions, deleting posts, nice customer service rep replaced by "mean" guy, all the blame placed on infiltrators, ebay, naysayers (since day one). Whole forums removed. Reports removed.
Yes, go ask when they are going to post the sales report, if you dare.
Ask what happened to we the people if you dare.
When was it ok, regardless of questions asked, to speak rudely to a customer and harrass? That is like condoning abuse when the abuser states "they provoked me". Does that make it ok?
It is amazing what you really notice when you aren't going on blind faith and take a step back to view the whole picture. The similarities are amazing.
I think ALL the WP believers should read Wagglepop CEO Sticks Fork In Site: It's Done
There is a difference between positive attitude and blind faith.
Do you always blame others for everything that has gone wrong in your life?
After over 700 stores closing, you still think it is just the naysayers and infiltrators?
[/quote]
Karma,
if you haven't already done so, the OTWA thread that tracks the rise and fall of WP1 is also very good. You will see within a few pages the real problem - Ray's personality - plus his inability to take ANY constructive criticism. It is long - not as long as this thread - but quite an eye opener. Let me know if you need a link.