12-22-2006, 01:46 PM
[quote author=toyfads link=topic=3775.msg37830#msg37830 date=1166790165]
E-bay is and has been a sore subject for me, they take and take and do not give a crap about the sellers who help build that company. Â They pushed out many good sellers with all their fee hikes. Â ItÂ’s not worth listing anything over their unless you are going to make at least a $20 profit. Â LetÂ’s talk customer service. Â Dec. Â 13th I had a bunch of my listings just disappear! Â No e-mail from safe harbor, not one word on why these listing just magically disappeared. Â Sold listing as well as current listings. Â My sold amount was at $4500+ and then it was showing a sold amount of $2400+ for the past 30 days. Â First thing I did was get on live help. Â After waiting almost an hour I got some idiot that could not explain what happened. Â I e-mailed e-bay safe harbor and another department. Â I have still not heard back from them, I get my invoice and they are charging me for all these listings plus their are double charges on items I only sold once. Â I had 2 buyers open paypal disputes because even though I could prove I shipped their item they got a letter from e-bay that their listing was removed and told that they would not receive their item. Â This one UK buyer was up in arms because when she checked her tracking number for her package it was showing the package sent on August 4th out of Boston, I live in NY. Â Come to find out paypal/usps is recycling the postal codes online. Â I sent her a copy of the stamped receipt, of course she was still leery, I would be too. Â She got her package yesterday (thank god) and apologized for doubting me, we can not even leave feedback for each other because the auction no longer exists. Â The other item was a PS3, e-bay was already riddled with fraud in that department could you imagine getting a letter form e-bay after you purchase a high ticket item like that saying you will no longer get your item???!!! Â That was solved quickly because he got it the next day. Â Again no feedback could be left. Â I had to send e-mails to a bunch of my customers explaining the situation and assuring them there purchases were on their way. Â I go to the boards to see if anyone could shed some light on the problems I was having and I get rude responses. Â Safe harbor must have removed them for listing violations, I try to explain that I never got an e-mail from them and I know my listings have nothing wrong with them; my shipping is all by weight, only $1.50 S/H charge. Â I donÂ’t key word spam, pictures were accurate, items were in the right category...I have been selling long enough to know the rules and have never had a listing pulled. Â You know how bad this screwed up my holiday sales???!!! Â I sent yet another letter to e-bay and still not one word; they sure want their money though. Â
I was dealing with all this crap and recovering from surgery. Â I started selling online when I got pregnant with my third child, me and my husband do not believe in letting daycares raise our kids. Â He has always been an avid toy collector so it was not hard for us to know what we were going to sell. Â He keeps up on all the latest toys and he knows what is highly collectable. Â Well my littlest one started kindergarten this year and I am going to start working again after the holidays, I can not take this crap with fee bay anymore. Â
So now when I see all these nasty remarks about WP it ticks me off because this is where I work.  This is the place I turned to when it was no longer cost effective to have a store on fee bay.  They have treated me well.  I get a response from customer service within hours or less. They treat me with respect and act like they care about my concerns.  A nice change from e-bay.  The best part about it all, last month I sold about $500-$550 ($400 of it being one item) worth of merchandise and I had a bill of only $36.10.  Am I a WP cheerleader?  Hell yes and proud of it
[/quote]
They cared about me, too, toyfads. Until I asked one question.Â
I'm glad you are making sales. WP seems to be working very well for you. That is awesome! All we are asking is that you please back up your items, and keep your options open. That's all. I wish you the very best on WP and any other venture you choose to go. My husband and I don't believe in daycares either so I am completely in understanding of your selling online needs, because we got 'em too.
E-bay is and has been a sore subject for me, they take and take and do not give a crap about the sellers who help build that company. Â They pushed out many good sellers with all their fee hikes. Â ItÂ’s not worth listing anything over their unless you are going to make at least a $20 profit. Â LetÂ’s talk customer service. Â Dec. Â 13th I had a bunch of my listings just disappear! Â No e-mail from safe harbor, not one word on why these listing just magically disappeared. Â Sold listing as well as current listings. Â My sold amount was at $4500+ and then it was showing a sold amount of $2400+ for the past 30 days. Â First thing I did was get on live help. Â After waiting almost an hour I got some idiot that could not explain what happened. Â I e-mailed e-bay safe harbor and another department. Â I have still not heard back from them, I get my invoice and they are charging me for all these listings plus their are double charges on items I only sold once. Â I had 2 buyers open paypal disputes because even though I could prove I shipped their item they got a letter from e-bay that their listing was removed and told that they would not receive their item. Â This one UK buyer was up in arms because when she checked her tracking number for her package it was showing the package sent on August 4th out of Boston, I live in NY. Â Come to find out paypal/usps is recycling the postal codes online. Â I sent her a copy of the stamped receipt, of course she was still leery, I would be too. Â She got her package yesterday (thank god) and apologized for doubting me, we can not even leave feedback for each other because the auction no longer exists. Â The other item was a PS3, e-bay was already riddled with fraud in that department could you imagine getting a letter form e-bay after you purchase a high ticket item like that saying you will no longer get your item???!!! Â That was solved quickly because he got it the next day. Â Again no feedback could be left. Â I had to send e-mails to a bunch of my customers explaining the situation and assuring them there purchases were on their way. Â I go to the boards to see if anyone could shed some light on the problems I was having and I get rude responses. Â Safe harbor must have removed them for listing violations, I try to explain that I never got an e-mail from them and I know my listings have nothing wrong with them; my shipping is all by weight, only $1.50 S/H charge. Â I donÂ’t key word spam, pictures were accurate, items were in the right category...I have been selling long enough to know the rules and have never had a listing pulled. Â You know how bad this screwed up my holiday sales???!!! Â I sent yet another letter to e-bay and still not one word; they sure want their money though. Â
I was dealing with all this crap and recovering from surgery. Â I started selling online when I got pregnant with my third child, me and my husband do not believe in letting daycares raise our kids. Â He has always been an avid toy collector so it was not hard for us to know what we were going to sell. Â He keeps up on all the latest toys and he knows what is highly collectable. Â Well my littlest one started kindergarten this year and I am going to start working again after the holidays, I can not take this crap with fee bay anymore. Â
So now when I see all these nasty remarks about WP it ticks me off because this is where I work.  This is the place I turned to when it was no longer cost effective to have a store on fee bay.  They have treated me well.  I get a response from customer service within hours or less. They treat me with respect and act like they care about my concerns.  A nice change from e-bay.  The best part about it all, last month I sold about $500-$550 ($400 of it being one item) worth of merchandise and I had a bill of only $36.10.  Am I a WP cheerleader?  Hell yes and proud of it
[/quote]
They cared about me, too, toyfads. Until I asked one question.Â
I'm glad you are making sales. WP seems to be working very well for you. That is awesome! All we are asking is that you please back up your items, and keep your options open. That's all. I wish you the very best on WP and any other venture you choose to go. My husband and I don't believe in daycares either so I am completely in understanding of your selling online needs, because we got 'em too.