TulipTools Internet Business Owners and Online Sellers Community

Quote:On Tuesday, the CEOs of BuySafe, ChannelAdvisor and ClickForensics discussed ecommerce fraud issues. According to the panel, one serious problem on eBay is that of sellers listing items for low amounts but with high shipping fees. This helps their listings rank high in eBay search results, but gives buyers an unpleasant shopping experience once they realize the total cost of the item. ChannelAdvisor CEO Scot Wingo said this type of fraud causes all of the other sellers' conversion rates to go down, prompting some good sellers to leave the market.

Quote:Garriss said the concerns of large eBay sellers are "buyer confidence and seller health." When asked what he would do if he were eBay CEO, Garriss said he would focus on the buyer. Get the buyer to come back, and make the buyer confident to pay more for items on eBay, Garriss said. He said PESA members find they achieve substantially higher selling prices on their own websites versus eBay.

Quote:they achieve substantially higher selling prices on their own websites versus eBay.