06-24-2006, 01:57 PM
Quote:Non-delivery of purchases is the biggest problem online shoppers face when they buy from online stores based abroad,..
Other complaints included defects, price, and cancellations: 25 per cent of the complaints were of defective merchandize, 8 per cent of queries were price and payment related, and 8 per cent of the complaints were of not being able to cancel and order. The study also found that online shoppers from the UK made the most complaints.
full article: http://www.dmeurope.com/default.asp?ArticleID=16255