07-25-2006, 01:15 PM
Quote: Busy summer schedules and rising fuel prices are having an impact on consumer behavior, keeping more at home this season, according to results from a new Harris Interactive survey. Home shopping is on the rise this summer: 27% of U.S. adults are more likely to shop from homeonline, catalog or TVbecause of busy schedules and 25% because of rising gas prices, the poll finds.
When it comes to choosing merchants, an overwhelming 96% of respondents believe the ability to return merchandise from home is a critical factor when deciding where to buy. If a return process requires customers to travel to a mail center or drop box, only 13% of adults who shop from home would be very likely to shop with a retailer again....
full article: http://www.internetretailer.com/dailyNews.asp?id=19314