TulipTools Internet Business Owners and Online Sellers Community

Quote:Refunding buyers through PayPal, eBay's online payment service, sounds like a simple process. However, there are some details that have message-boards buzzing with seller suggestions for how to manage the process while causing the least frustration to buyers and sellers...

...the confusion comes when the seller doesn't have sufficient funds in their PayPal account to cover the refund. This is a valid concern, particularly for small sellers.

If a U.S. seller continues the refund process with insufficient funds in their PayPal account, the amount will be debited from their bank account. However, this takes up to four business days to clear. Most buyers don't want to wait four business days after the seller has received their returned item to access the funds, so the seller could risk receiving negative feedback...