12-11-2006, 03:01 PM
Quote:Are you a serial returner?
By that I mean, do you routinely return items, especially holiday gifts? If so, be forewarned. Some retailers have resorted to using a computer database to track customer returns and catch fraudulent or excessive returns.
Return fraud, which by the way includes bringing back used merchandise for a full refund, will cost retailers $3.5 billion this holiday season, according to a recent report by the National Retail Federation. For the year, the retail industry says it stands to lose $9.6 billion from fraudulent returns. Meanwhile, returns are expected to accelerate after Christmas...
full article: http://www.washingtonpost.com/wp-dyn/con...00018.html