12-12-2006, 08:41 AM
Quote:Dan Yen, whose company Movie Mars offers more than 250,000 new DVDs, games, and CDs, was most upset with eBay's propensity to change its fees and rules without notice. In frustration, Mr. Yen began selling on Amazon (AMZN $39), where he said he quickly saw a jump in sales. Some of the panelists, though not all, said they saw greater profitability in selling on Amazon, and said consumers have more confidence in the company. Jennifer Canty, who was more supportive of eBay than her fellow panelists, nonetheless agreed that the company had not done enough to boost the image of its sellers.
The panelists were critical of more than just eBay. They also had a few choice words about consumers. Douglas Deist, the vice president of operations for Exel-I, a vendor of computer parts, described buyers on eBay as being exceedingly aggressive. "A normal person turns into a nut," he said, pointing to eBay's huge charge-backs as proof.
Although eBay is apparently attempting to rectify some of these issues, the conclusion from the panel was: "Too little, too late."...
full article: http://www.nysun.com/article/44982?page_no=1
