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Full Version: Craigslist Case Study
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From last Summer, but still relevant:

Quote:Site ease of use

Craigslist has done a terrific job of removing barriers for users to post and browse the site. Perhaps the key product decision was not requiring user registration, thereby allowing anonymous posting and browsing. A simple, text-based format was also important in the age of dial-up connections to keep site performance fast. The user self-service site publishing tools are also intuitive and core to the site...

full article: http://www.startup-review.com/blog/craig...-study.php