10-07-2005, 04:55 PM
Someone has attempted to access my main eBay selling ID account 308 times since Tuesday. A pretty cool feat since I've had two 24 hour periods since then with the security screen in place so there were no recorded attempts during that time. The most recent were this morning, triggering my thrid security screen in as many days.
Trust and Safety, for the most part, has been relatively unconcerned. Actually several folks on their live help have been downright rude, but that's another story. I've been told, repeatedly, that it's not a T&S issue until someone actually succeeds in hacking into my account.
I did get to talk to a real live person in T&S over the phone. While he wouldn't give me the IP address, he did confirm that the attempts were all coming from the same place in Georgia.
Where MarketWorks is located.
A woman I spoke with at regular Live Help yesterday told me that she believed it was MW trying to access my account.
I had a trial with them this summer. I closed the account over a month ago. I contacted MW yesterday. They *swear* to me they have now removed my eBay ID from their records . . . but there were further attempts this morning.
I can not, of course, call anyone at MW because they apparently don't have real live people answering the phone.
I suspect it is still them.
I have left voice mail messages but no one has returned them. (All of my contact FROM them yesterday was via email. I'm sure I sounded pretty rabid in my voice mail messages. I think they're scared. ;0)
Anyway, I have contacted them again today - no response.
I am open to any and all suggestions.
I don't know you guys - I got this address from the good folks on the Stores board :-) - but I would still appreciate any advice you could throw my way.
Beth
Trust and Safety, for the most part, has been relatively unconcerned. Actually several folks on their live help have been downright rude, but that's another story. I've been told, repeatedly, that it's not a T&S issue until someone actually succeeds in hacking into my account.
I did get to talk to a real live person in T&S over the phone. While he wouldn't give me the IP address, he did confirm that the attempts were all coming from the same place in Georgia.
Where MarketWorks is located.
A woman I spoke with at regular Live Help yesterday told me that she believed it was MW trying to access my account.
I had a trial with them this summer. I closed the account over a month ago. I contacted MW yesterday. They *swear* to me they have now removed my eBay ID from their records . . . but there were further attempts this morning.
I can not, of course, call anyone at MW because they apparently don't have real live people answering the phone.
I suspect it is still them.
I have left voice mail messages but no one has returned them. (All of my contact FROM them yesterday was via email. I'm sure I sounded pretty rabid in my voice mail messages. I think they're scared. ;0)
Anyway, I have contacted them again today - no response.
I am open to any and all suggestions.
I don't know you guys - I got this address from the good folks on the Stores board :-) - but I would still appreciate any advice you could throw my way.
Beth