07-01-2007, 01:13 PM
Quote:Internet retailers are coming out of hibernation and spending more on e-commerce technology, says Rob Garf, vice president of retail strategies at AMR Research. The market is shifting to slower sales growth and customer retention. Web retailers investing wisely in systems and applications today to keep pace with customer expectations are the ones that will gain market share tomorrow.
A decade ago a typical web merchant spent about 3% of total revenue on e-commerce technology. But now many web retailers, including public companies such as Amazon.com Inc., Overstock.com Inc., VistaPrint Ltd., ShutterFly Inc., Drugstore.com Inc., Bluefly Inc. and others, are spending about 4% to 11% of sales on e-commerce technology and in many instances significantly more...
full article: http://www.internetretailer.com/article.asp?id=22924