07-10-2007, 08:17 AM
Quote:This proposed customer service bill of rights is an attempt to force marketers to respect customer;s time and needs or pay a penalty. There is no reason that customer service abuse should not be penalized. Every customer should have the following rights:
1) To have my precious time respected by the company's customer service department in every situation and to have my issue resolved in a single phone call or e-mail by one representative who speaks clearly, is easy to understand and has access to my customer records.
2) To be treated with courtesy and respect as a customer who paid money to the company with the expectation of service that cares about my individual needs...
full article: http://multichannelmerchant.com/opsandfu...of_rights/