07-30-2007, 10:02 AM
Quote: A federal appeals court has ruled that companies can't change their contracts and post those revisions online without notifying customers first.
The ruling by the U.S. Court of Appeals for the Ninth Circuit paves the way for Joe Douglas, a customer of telephone company Talk America, to file a class-action suit against the company. Talk America has since merged with Cavalier Telephone in Richmond, Va. Cavalier could not be reached for comment.
The issue of how companies service customers online as well as how they use their personal information after mergers or acquisitions is one that privacy experts and others have been grappling with since the emergence of e-commerce in the 1990s...
full article: http://www.computerworld.com/action/arti...ticleBasic&articleId=9028240&source=rss_news10
the ruling (.pdf format): http://pub.bna.com/eclr/0675424_071807.pdf