TulipTools Internet Business Owners and Online Sellers Community

Quote: In 2005, Genma Stringer Holmes, founder of Holmes Pest Control in Nashville, hired a Web designer she'd met through her church. She wanted him to create two Web sites to boost sales for her 11-employee, $500,000 company. Holmes wasn't looking for anything particularly fancy—she just wanted an informational site about her company that would include the latest news about pest control. Two years later, she says, she's stuck with two sites that can't be updated. Since the designer registered the names himself, only people he designates can change them. Holmes can't shut the sites down or have another Web developer redo them. The Web designer hasn't returned her phone calls or e-mails since February, 2006. Says Holmes: "I was naive and didn't know what I was doing."...