08-10-2007, 11:03 AM
Quote:E-commerce is an important sales channel to businesses of all sizes, but when it's a company's sole meal ticket, the stakes are even higher. Threats to Internet profits often lay hidden and customers rarely stop to point them out.
"An increase in help-desk call volume is usually the first indicator of trouble in the Web infrastructure," Hon Wong, CEO of Symphoniq, told the E-Commerce Times. "Unfortunately, even that is an unreliable warning. Today's Internet users don't usually call when they have a problem and even if they did, they can only report that something is wrong, they can't tell you the cause of the problem."
If customer complaints are not a solid indicator that it is time to scale up your e-commerce site, then what is?...
full article: http://ecommercetimes.com/story/ksYAYtN8...rain.xhtml