satisfaction guarantee
..
Yes
customer's shopping cart status
Yes
top-selling items on the home page
Yes
*call-center telephone
:oops: no
====
But I include Customers Comments, Custom Orders,
FAQ's, Our Privacy Policy, and Our ReturnPolicy links on every page.
*call-center telephone number: hmmmmmmmmmmmmm
If they cant do the email thing (for now at least), they can simply hit the back button.
I do understand the need for the call service number but cant
justify the overhead to hire someone to sit by the phone all day and night.
I as well as all, would like to be able to speak to a real live human on the phone
to process an order or answer a question or two.
But ALL the info they seek is already at their finger tips ON THE SITE.
(with the exception of quotes for "custom orders")...
Im actually going to implement a simple system in the VERY near future
(like with-in the next week) and let those customers who are uncomfortable putting their CC numbers on the net at the gateway, the option to e mail us with their telephone number and we
will call them back and gladly take their order over the phone.
Then we can process it ourselves with our virtual POS terminal.
I dont usually get too many requests for that, but it has happened in the past.
And of course PP has no way to my knowledge, for you to interface like that.
Sadly folks dont realize that over the phone is less secure than on a secure server, but hey,
if they want to give me the cc number and info over the phone.
I will gladly take it down and process it for them.
This procedure / option will be a bit more hidden on the site than the conventional
methods to pay for a purchase, but nevertheless I feel I must give them this
option which in turn will give me more $$$ and provide even a
DEEPER level of customer service that the customer longs for.
Im using a thierd party cart now and honestly Im not sure I want more than the First and Last name, the e mail addy and zip of my customer being disclosed before the cart info is passed to the gateway.
Those are the only REQUIRED fields I have set up.
Besides I know I hate to put down all that info in a non secure environment
only to go to another screen (at another server), and have to put it all down again possibly.
Kind of redundant and allows the xfer of the information to possibly fall into the wrong hands between passing from servers. I would think. :
Im still learning about all this stuff but think Im on the right path.