08-15-2007, 01:18 PM
Quote:Google no longer holds the gold metal in customer satisfaction—at least not according to the University of Michigan's American Consumer Satisfaction Index. Instead, Yahoo has dethroned Google and taken first place. And while the difference in score may not be much between the two right now, the pattern over time for these companies and others is far more telling...
Google's home page today looks almost identical to the way it looked years ago. This is where Google's simplicity is apparently hurting it in the long-term, as new users just aren't seeing Google's new offerings..
full article: http://arstechnica.com/news.ars/post/200...ction.html