Mystery Shopping Survey

Thread Rating:

0 Vote(s) - 0 Average
1
2
3
4
5

Threaded Mode | Linear Mode

Mystery Shopping Survey

02-26-2008, 11:21 AM,

Post: #1

mandy Offline

Administrator

Posts: 9,932
Likes Given: 0
Likes Received: 6 in 5 posts
Joined: Feb 2011
Reputation: 0

Mystery Shopping Survey

Quote: Eleven online merchants went 12 for 12 in offering key customer service features in The E-Tailing Group's 10th Annual Mystery Shopping Study of 100 leading e-commerce sites.

Those 11 e-retailers offer all 12 of the features the researchers looked for. Those features include a toll-free telephone number on the home page, keyword search functionality, correct answers to e-mail questions within 25 hours, delivery within four days, six or fewer clicks to complete checkout, and real-time inventory status in the shopping cart or on a product page.

Top-rated sites also had to display shipping status and provide order confirmation in the shopping cart. They also had to supply e-mail order confirmation, recommend products during the shopping process, display customer service hours and show holiday shopping deadlines...

full article: http://www.internetretailer.com/article.asp?id=25220

« Next Oldest | Next Newest »

Possibly Related Threads…
Thread		Author	Replies	Views	Last Post
	UK Survey: Luxury Goods Spending Seeing Little Impact From Credit Crunch	mandy	0	1,608	10-15-2008, 12:35 PM Last Post: mandy
	Survey: what is most likely to make you return to a given shopping website?	mandy	0	1,651	04-21-2008, 09:58 AM Last Post: mandy
	Online Buying Survey	mandy	0	1,213	01-06-2008, 12:17 PM Last Post: mandy
	Survey: Ecommerce Site Web Design, Content, and Rich Media	mandy	0	1,548	08-03-2007, 11:19 AM Last Post: mandy
	Social Shopping: social networking meets online shopping	mandy	4	2,804	06-11-2007, 10:44 AM Last Post: mandy
	Survey of top 500 ecommerce sites: fastest-growing sites are smaller niche sites	mandy	0	1,880	06-02-2007, 09:45 AM Last Post: mandy
	Mystery Shopping Study: Rich Media, Coupons, Themed Merchandising are Hits	mandy	2	1,821	02-25-2007, 08:15 PM Last Post: valleygirl
	Buddy Shopping: new Social Networking Shopping site	mandy	1	1,810	12-19-2006, 06:49 PM Last Post: amy
	Survey Finds Tremendous Growth Opportunities for Canadian Ecommerce Retailers	regic	0	1,351	06-18-2006, 04:06 PM Last Post: regic
	Survey of Multi-Channel Ecommerce Merchants Web Sites Shows Conversions of 1%-5%	mandy	0	1,465	05-03-2006, 10:08 AM Last Post: mandy

Forum Jump:

Users browsing this thread: 1 Guest(s)