Hanging Up On Dell?
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07-11-2005, 04:54 PM,
Post: #1
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Hanging Up On Dell?
Quote:Want to complain on Dell's website about its customer service? Too late - the Customer Support Forums, operational until last Friday, have been shut down, apparently to try to quell bad publicity there about Dell products and especially after-care service. full story: http://www.theregister.com/2005/07/11/de...r_support/ |
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09-30-2005, 04:12 PM,
Post: #2
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Hanging Up On Dell?
Quote:Gripes about tech support are on the rise, and the PC king is scrambling to upgrade http://www.businessweek.com/magazine/con...tm?chan=tc |
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07-09-2006, 08:59 AM,
Post: #3
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UK regulator spanks Dell Computer over customer service
Update: Dell Computer's customer service problems aren't limited to the USA.
Quote:The on-line retailer of computers, software and IT services cooperated with the OFT and has agreed to improve the transparency of its agreements with consumers and to take steps to address the OFT's concerns, including separating terms applicable to consumers from terms relevant to business customers only and changing terms that potentially: full article: http://www.theregister.com/2006/07/08/dell_oft/ ps. yesterday was the 1 year anniversary of Dell shuttering its customer support forums in an attempt to silence rising complaints. |
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