How Customer Opinions Can Improve Your eBay Business

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How Customer Opinions Can Improve Your eBay Business

12-05-2005, 10:43 AM,

Post: #1

mandy Offline

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How Customer Opinions Can Improve Your eBay Business

Quote:I have been using a service called Freedback (http://www.freedback.com) for the past few months. You make the questions on your online user account and then you copy and paste the code into your website....

When a sale ends, the money has been received, and the item shipped, I wait one week. I then email the customer, thanking them again for their order, and then the clincher: I offer a 10-percent discount on their next purchase with me if they complete my customer satisfaction survey...

..Analyzing the information, you can spot trends..

full article: http://auctionbytes.com/cab/abu/y205/m12/abu0156/s03

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