Complaints from Customers mount in the UK that PayPal is Taking Their Money

[mandy]

Customers say the PayPal system isn’t properly regulated — and all too often takes their money

WHILE fears about internet fraud have fuelled the success of the Ebay auction site’s e-money provider PayPal, a growing number of customers are concerned about its service standards and accountability. ..

Dr Christine Riefa, law lecturer at Brunel University in west London, said: “In its current state, the legal framework in which Ebay and PayPal are operating in England does not efficiently protect consumers, victims of a fraud or a party to a sale gone wrong. Indeed, under Ebay’s terms and conditions, Ebay does not intervene in disputes involving users.” ...

 

full article: http://www.timesonline.co.uk/article/0,,...95,00.html

A related article:

SELLERS using internet auction site eBay are being left out of pocket by its payment system PayPal.

Money Mail has been flooded with complaints from buyers and sellers claiming they are being caught out by rules they say cannot be understood - and a complaints system that never seems to pay out.

A frequent complaint is that after a sale has taken place, PayPal later demands the money back from the seller. One reader sold a mobile phone for £221. The payment went through PayPal and the seller followed all the recommended guidelines, including trying to get the buyer's credit card checked.

Four months later PayPal claimed the money back and a £7 processing fee because it said the transaction was unauthorised..

full article: http://www.thisismoney.co.uk/money-saver..._id=407062&in_page_id=5

[xppman]

The fun never ends does it?

I've been reading a lot of complaints from our buds across the pond.

Watch the ones down under too.

[sneakymagenta]

Complaints from US customers who sell on the UK site too. 

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&category=13825&item=6246026951

[bargainbloodhound]

“In its current state, the legal framework in which Ebay and PayPal are operating in England does not efficiently protect consumers, victims of a fraud or a party to a sale gone wrong.

That's in the UK where PayPal is regulated by the government.   :blinkie: The unregulated US PayPal provides even less protection.

[quote author=sneakymagenta link=topic=2724.msg9761#msg9761 date=1140459552]
Complaints from US customers who sell on the UK site too. 

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&category=13825&item=6246026951
[/quote]



She has that same text in all of her listings.  If eBay/PayPal had half a brain they'd realize that providing such poor customer service that your customers get that pissed off at you isn't a great long term strategy.

[dimucci]

[quote author=sneakymagenta link=topic=2724.msg9761#msg9761 date=1140459552]
Complaints from US customers who sell on the UK site too. 

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&category=13825&item=6246026951
[/quote]

:blinkie:

[xppman]

That is a FACT.
That is one reason why I'm so obsessed with it.

I've NEVER had a "PP" problem at all but know the
PP policies are bogus and are hurting so many.

I thought when ebay bought them they were going to turn IT around.

Hell they replaced all the key staff.
They introduced all these cool SPP BPP programs.

At first I really thought they were going to do the right thing.

Then Dammon left. Oh NO.......

Glad I'm a skeptic too.

Because all they did was trash what could have been a good thing and was.

ebay we don't say IT enough.

THANK YOU FOR BEING SUCH BOINKTARDS.

[bargainbloodhound]

Because all they did was trash what could have been a good thing and was.

They're good at that.  Look at what they've done to their $300 million acquisition Half.com in the past 5 1/2 years.

The payment went through PayPal and the seller followed all the recommended guidelines, including trying to get the buyer's credit card checked.

Four months later PayPal claimed the money back and a £7 processing fee because it said the transaction was unauthorised..

I've had a few of these where I followed all of the rules, shipped to a confirmed address with delivery confirmation, and PayPal later reversed the transactions because they claimed the buyers had used fraudulent funds.

I also had problems with their debit card last Fall.

[xppman]

Both ebay and PayPals actions are not that of legitimate ethically run
companies but are most akin to underworld criminal organizations. IMO

All the inconsistencies and all the stuff we see and hear everyday
can NOT just be BS.

Like I said. They are run like a criminal organization.

Guess what PP? Someone is watching.

And MY socks have friends.

[mandy]

Another related article:

READERS...are furious with eBay payment system PayPal. Two weeks ago we highlighted serious flaws with Paypal. Since then we have been flooded with complaints from buyers and sellers whose transactions have gone wrong and are at their wit's end trying to get their money back.

The complaints we have received fall into a few specific categories.

Complaint One

THE seller sends off the item after the money from the buyer appears in their PayPal account. The buyer receives it, but does not sign the postal receipt and then complains to PayPal that the item is either faulty or has not been received.

PayPal sends the money back to the buyer, leaving the seller out of pocket. If the seller has already taken the money out of their PayPal account then their account is placed in arrears and PayPal begins court action and threatens debt collectors until the money is repaid...

full article: http://www.thisismoney.co.uk/money-saver..._id=407331&in_page_id=5

related topic: PayPal User Wins Court fight over eBay sale after PayPal refused to help http://community.tuliptools.com/index.ph...786.0.html

[amy]

Yet another, this time from the BBC's consumer affairs reporter "The Watchdog"

Watchdog has received thousands of complaints from viewers about PayPal – the online money transfer service run and recommended by auction site eBay....[looks like the "whiners" on the PayPal board are just the tip of the iceberg when it comes to people who have had problems with eBay's less than safe payment service PayPal   ]

Once a buyer has transferred funds to the seller of an item on eBay, the seller receives an email from PayPal giving them the go ahead to dispatch the item to the buyer.

But sometimes things do go wrong. We've heard from people who sold items on eBay, but later found out from PayPal that the buyer's account had been used fraudulently. In some cases the funds had come from stolen credit cards, in others it was a case of the buyer's eBay account having been accessed by someone that wasn't known to them....

full article: http://www.bbc.co.uk/consumer/tv_and_rad...0328.shtml