New Tools Give Ecommerce Sites Insight On Errors That Occur During Transactions

[mandy]

Enterprise application management specialist Wily's new Customer Experience Manager product, version 3.0, alerts IT staff when errors occur in the transactions of packaged or custom applications, whether they are built on Java, .Net, mainframe or legacy technology, according to the firm...

Common problems for e-commerce sites that could be caught early on are transactions being too slow and timing out, explained Dave Chapman, general manager of Wily's Customer Experience Business Unit. "The biggest challenge is that if customers don't complain, they will stop working -- and customers will go to another site."...

full article: http://ecommercetimes.com/story/XTQfHgud...ings.xhtml