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TulipTools Internet Business Owners and Online Sellers Community › Online Auction Industry, B2B Trading Sites, Classified Ad Sites, Fixed Price Venues, and Malls › Fixed Price Venues and Malls › Amazon Marketplace, Seller Central, and Auctions v
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Amazon Feedback

  
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Amazon Feedback
05-15-2006, 02:16 PM,
Post: #31
Anita Offline
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Re: Amazon Feedback
I am TOTALLY impressed!!! 
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05-15-2006, 02:30 PM,
Post: #32
amy Offline
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Re: Amazon Feedback
A nice buyer  Smile
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06-08-2006, 12:50 AM,
Post: #33
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Re: Amazon Feedback
My feedback rant for the day. 

I got an email yesterday from a buyer saying I had shipped him the wrong book.    I shipped him the book listed in my inventory listing at AOB, the one that was listed on my pull slip, and the packing slip, but when I went to check out the listing on AZ, sure as shit, it was listed as another book (by the same author).  I don't have a clue how that happened but I'd never in a million years have caught it).

Anyway, I apologize profusely.  I explain I don't have the other book, offer him a HUGE discount if he wants to keep this one, or a full refund including shipping if he'd like to return it.  He says he wants to return it and I email him a prepaid return mailing label (I love endicia). 

So I check my feedback today at AZ and he left me a freakin THREE! 

3 out of 5: "[That wonderful, gracious, and kind bookseller] shipped me the wrong novel by Chaim Potok. I ordered "The Chosen" and they shipped "The Promise." This is an easy mistake to make -- no hard feelings -- but now I have to spend time trying to correct this. Please advise, Thank you."
Date: 6/6/2006   

If there are no hard feelings, why'd he leave me a freakin' THREE!!???!!! 

I (almost) never respond to these type things, but it caught me in a mood. 

  Seller Response: "Offered apology for listing issue and sent prepaid return label within hours of first notification of problem. Buyer just needs to slap it on the mailer and stick it in the box. We are issuing full refund including shipping. We're not perfect but we try hard."
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06-08-2006, 01:32 AM,
Post: #34
bargainbloodhound Offline
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Re: Amazon Feedback
Quote:If there are no hard feelings, why'd he leave me a freakin' THREE!!???!!! 


Hard feelings would be 1 or 2.  Smile  Amazon buyers tend to be a lot harsher than eBay buyers because you can't retaliate against them since the buyer's feedback is meaningless (i.e. it is completely separate from their seller feedback if they also sell)
"Well, Jay was so giddy that someone named Jay was involved with this site we posted our first non-eBay listing in 3 years here at Lunarbid (we tried two items at Yahoo once upon a time, they bombed)" -Marie posting in a LunarBid thread at OTWA in 2005 wins the award for 'most moronic reason ever given for choosing a venue"

"thanks twat u must have nothing better 2 do. do u talk to all your members like that. will not be recomending your site.
best way to put it is TULIPTOOLS.COM IS REALLY SHIT. DONT JOIN." -pubescent owner of rinky dink off2auction.com in 2011
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06-08-2006, 03:02 PM,
Post: #35
iron_chick Offline
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Re: Amazon Feedback
Heh . . . the buyer apparently withdrew his feedback.    :-)
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06-08-2006, 06:39 PM,
Post: #36
amy Offline
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Re: Amazon Feedback
[quote author=iron_chick link=topic=3299.msg15835#msg15835 date=1149778964]
Heh . . . the buyer apparently withdrew his feedback.    :-)
[/quote]

I didn't know that feedback could be withdrawn on Amazon.  :-[
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06-08-2006, 09:04 PM,
Post: #37
iron_chick Offline
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Re: Amazon Feedback
It's gone! 

I wrote the buyer last night, wanting to clarify that he had indeed received the return label via email since his feedback indicated the situation was unresolved.  He said he'd amend it and when I went to check . . . it was gone. Smile
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06-08-2006, 10:24 PM,
Post: #38
Anita Offline
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Re: Amazon Feedback
Beth,
That's cool the dork withdrew the feedback.  I'm pretttttty sure once a person withdraws, they can't repost any either. 
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