Outsourcing the McDonald's Drive-through Window

[regic]

Outsourcing comes to minimum wage McDonald's drive-through window jobs:

Like many American teenagers, Julissa Vargas, 17, has a minimum-wage job in the fast-food industry — but hers has an unusual geographic reach.

"Would you like your Coke and orange juice medium or large?" Ms. Vargas said into her headset to an unseen woman who was ordering breakfast from a drive-through line. She did not neglect the small details —"You Must Ask for Condiments," a sign next to her computer terminal instructs — and wished the woman a wonderful day.

What made the $12.08 transaction remarkable was that the customer was not just outside Ms. Vargas's workplace here on California's central coast. She was at a McDonald's in Honolulu. And within a two-minute span Ms. Vargas had also taken orders from drive-through windows in Gulfport, Miss., and Gillette, Wyo. ...

full article: http://www.nytimes.com/2006/04/11/techno....html?_r=1&adxnnl=1&oref=slogin&adxnnlx=1144865423-PBwM8Zzy3SKJ4YxbVW3FdQ