Skype 's Niklas Zennstrom wants to revolutionize how the world communicates

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Skype 's Niklas Zennstrom wants to revolutionize how the world communicates

04-24-2006, 08:53 AM,

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mandy Offline

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Skype 's Niklas Zennstrom wants to revolutionize how the world communicates

Quote:In Skype's London office, tucked away in a featureless Soho side street near Piccadilly Circus, Zennstrom laughs at the notion and explains that operating a telephone switchboard does not fit the business model.

"We have more than 80 million users and we're getting 250,000 new users a day," he says. "We provide a service for free. If we had full customer service for everyone, we'd have so many people calling us that it would be too costly."

The office does have "a few" land lines, including one for faxes, but inquiries are dealt with most quickly by filling in a form on the website, he says...

full article: http://www.latimes.com/technology/la-ft-skype24apr24,1,6586978.story?page=1&ctrack=1&cset=true&coll=la-headlines-technology

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