PayPal discusses "Fightin' Online Fraud" at eBay Developers Conference

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3 part blog entry...

What brought the hordes to the session was the cold hard fraud facts that Ryan presented to us. Online fraud is growing steadily year after year. Last year's losses were more than the GDP's of Fiji, Laos and Rwanda...

full article: http://www.pdncommunity.com/blog/article...id=devblog&message.id=27

Ryan D'Silva, Senior Software Engineer, giving us the rundown on the bad guys. They're usually male, egotistical, under duress, greedy and not afraid to fail. Online crooks are motivated by financial stress, opportunity and rationalization...

Ryan honed in on the pro gateway and talked about how users can adjust their risk management with international, usage, and payment filters. There are also positive and negative filters that will always accept or block transactions for a particular buyers irregardless of whether they fail or pass the standard filters...

full article: http://www.pdncommunity.com/blog/article...id=devblog&message.id=32

PayPal's "Fighting Online Fraud" session concluded with a discussion about resolving issues and a Q&A.

Ryan D'Silva explained that when sellers resolve issues faster, the more likely it is for buyers to return. Sellers should keep relevant documentation and correspondence as well as promptly respond to all claims.

PayPal's chargeback team, your personal A-Team, and the Chargeback Center, helps resolve disputed credit card charges. PayPal also launched Dispute Center, a better way for buyers and sellers to communicate and avoid a full complaint...

full article: http://www.pdncommunity.com/blog/article...id=devblog&message.id=34